Shipping Policy
At Karen Bartels, we are committed to processing and delivering orders in a reliable and efficient manner. This Shipping Policy outlines our shipping timelines, procedures, and conditions so customers understand exactly what to expect when placing an order.
Delivery Timeframes
Orders are typically processed and prepared for shipment within 24 to 72 hours after payment confirmation.
Once dispatched, estimated delivery generally takes 5 to 14 business days. Because shipments are handled internationally, delivery may occasionally extend up to 30 business days due to customs procedures, international transit, or seasonal demand.
Delivery occurring within this stated timeframe does not constitute non-delivery and is not considered grounds for refunds, reversals, or chargebacks.
Delivery estimates may be affected by circumstances including, but not limited to:
-
Weather disruptions
-
Holiday periods or promotional peaks
-
Customs inspections and clearance processes
-
Situations beyond our reasonable control (force majeure)
If an order has not been delivered after 30 business days, customers are encouraged to contact our support team so we can investigate and provide assistance.
Chinese New Year Notice (February)
During the month of February, fulfillment operations may be impacted by the Chinese New Year holiday period.
Factories, warehouses, and logistics providers may operate at reduced capacity or temporarily suspend operations. As a result, processing and dispatch times may be extended, and it may take an additional 4 to 5 weeks before shipment.
These seasonal delays are temporary and outside of our direct control.
By placing an order during this period, customers acknowledge and accept the possibility of extended processing and delivery times related to the Chinese New Year holiday.
Free Shipping
Karen Bartels provides free shipping on all orders.
No shipping charges apply, regardless of order value or destination. This policy is part of our commitment to offering a simple and transparent shopping experience.
Shipping Origin
All orders are dispatched directly from our international fulfillment facilities.
Shipping from overseas distribution centers allows us to optimize logistics processes and maintain consistent handling standards.
By placing an order, customers acknowledge and accept that:
-
Shipments originate from an international warehouse
-
Approved returns must be sent back to the same international facility
Order Processing
After completing a purchase, customers will receive an order confirmation email containing their order details.
Orders are prepared and shipped within 24 to 72 hours.
Once the order has been dispatched, a shipping confirmation email with tracking information will be provided.
Order Tracking
Tracking details are supplied for every shipment.
The tracking number enables customers to monitor the status of their order and review updates regarding its transit and expected delivery.
Customer Support
For questions regarding an order, shipping status, or this Shipping Policy, our customer service team is available to assist.
📧 Email: support@karenbartels.com
We aim to respond to inquiries promptly and professionally.
Limitations and Exceptions
While we make every reasonable effort to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
-
Customs inspections or import processing
-
Severe weather conditions
-
Force majeure events
Delays related to customs clearance, import inspections, or international duties are outside our control and do not qualify as grounds for refunds, payment disputes, or chargebacks.
Karen Bartels is not liable for such delays and appreciates customers’ understanding in these situations.
Final Provisions
Karen Bartels strives to provide a transparent and dependable online shopping experience, including clear communication regarding shipping timelines and procedures.
By placing an order, customers agree to this Shipping Policy as well as our General Terms and Conditions, including policies concerning delivery timeframes, returns, and refunds.
For additional information or assistance, please contact: