Serena | Crosswalk Heels

We provide free shipping within the United States on every order.

There are no unexpected charges added at checkout. The total amount is clearly displayed before you finalize your purchase, so you know exactly what you are paying.

After completing your purchase, you will receive an order confirmation by email. Once your package has been dispatched, a separate message will be sent including your tracking information.

You can follow the progress of your shipment at any time through our Order Tracking page on the website.

We aim to provide a shopping experience you can feel comfortable with.

Items may be returned within 30 calendar days from the date of delivery. Return shipping expenses are the responsibility of the customer.

Once a return has been approved and processed, the refund will be issued to the original payment method.

For complete information, please refer to our Returns Policy.

Each product page includes detailed sizing information to help you choose the most suitable fit.

If you are unsure between two sizes, we generally recommend selecting one size larger for a more comfortable fit. Our customer support team is also available if you would like additional guidance.

Orders are processed quickly after they are placed, which means cancellations or modifications are not possible once the purchase has been completed.

If you no longer wish to keep your item, you may return it in accordance with our Returns Policy after delivery. For full details regarding return conditions and timelines, please refer to our Returns Policy page.

For any questions or assistance, please reach out to our support team through the Contact page on our website.

We are committed to providing helpful responses and will reply as promptly as possible during our support hours.